Terms of Service
Effective date: August 22, 2026 · Status: beta service
These terms govern your use of the Zafvio app and website ("Zafvio", "we", "us"). By creating an account or using Zafvio you agree to them. Zafvio is currently offered as a free beta: features may change, and availability is not guaranteed.
What Zafvio is (and isn't)
Zafvio is a coordination platform connecting independent home-service professionals with customers: discovery, booking, live queues, and real-time arrival tracking. The service contract for any job is between the customer and the professional. Zafvio is not a party to it, does not employ professionals, and does not guarantee the quality, safety, legality, or completion of any work. Professionals are responsible for their own licensing, insurance, and compliance.
Accounts
- You must be at least 18 and provide accurate information.
- Customer and professional accounts are separate; you are responsible for activity under your credentials.
- When you create an account you agree to these terms and the Privacy Policy; we record the date and the version you agreed to.
- We may suspend accounts that violate these terms, abuse the platform, or create risk for other users.
- You can close your account at any time from the app. Closing deactivates it; records of completed jobs are kept as described in the Privacy Policy.
Professionals
If you list a business on Zafvio, the Contractor Agreement also applies to you. It covers your status as an independent business, what you promise about licensing and insurance, how quotes work, fees, and how customer information may be used.
Bookings, pricing, and payment
- Prices shown are set by the professional: fixed prices, hourly estimates, or "from" minimums for quote-on-visit work. Hourly and quote-on-visit totals are finalized on site; any increase must be approved by the customer in the app before it applies.
- Some professionals charge a trip fee or minimum, shown before you confirm.
- During the beta, no payments are processed through Zafvio. You pay your professional directly. When in-app payments launch (processed by Stripe), updated payment terms will be presented before you use them.
Cancellations
Customers may cancel free of charge up to 24 hours before the appointment. During the beta there are no cancellation fees inside 24 hours either, but repeated late cancellations or no-shows may lead to account limits. This policy will be updated when in-app payments launch.
Location, notifications, and email
Live tracking and arrival alerts require the location and notification permissions you grant in your device settings; disabling them limits those features. We send email about your account and bookings. Marketing email is sent only if you opted in, and every such email has an unsubscribe link.
Where Zafvio is available
Zafvio is offered in the United States and in Canada outside Quebec, in English and Spanish. We will update these terms when that changes.
Acceptable use
No unlawful activity, harassment, discrimination, scraping, reverse engineering, fake bookings or reviews, or interference with the service. Illegal content can be reported in the app (Profile → Legal → Report illegal content) and is reviewed promptly.
Content
You keep ownership of photos and text you upload and grant us a license to host and display them to operate the service (e.g. showing a professional's portfolio to customers).
Disclaimers and liability
Zafvio is provided "as is", without warranties, to the maximum extent permitted by law. Arrival estimates are estimates. To the extent permitted by law, our aggregate liability for claims relating to the service is limited to the greater of US$100 or the amounts you paid us in the 12 months before the claim. Nothing here limits liability that cannot be limited by law.
Disputes
Disputes about a job itself are between the customer and the professional, though we may assist in good faith. These terms are governed by the laws of the State of Texas, USA.
Changes
We may update these terms; material changes will be announced in the app before taking effect. Continuing to use Zafvio after that means you accept the updated terms.
Contact
Zafvio · hello@zafvio.com · support: support@zafvio.com