Close your account, and what happens to your data

You can close your Zafvio account at any time, regardless of how you signed up (email, phone, Google, or Apple).

How to close your account

• In the app: Profile (customers) or Settings (professionals) → Close account. It takes effect immediately.
• By email: write to hello@zafvio.comwith the subject "Close my account", from the email address on your account (or include the phone number you signed up with). We verify the request belongs to you and close the account within 30 days.

What closing does

• You are signed out everywhere and can no longer sign in, including with Google or Apple.
• Professionals are removed from search immediately.
• We stop sending you notifications and email.
• Your profile, photos, saved addresses, and sign-in identity are removed within 90 days.

What is kept, and why

Records of bookings, quotes, invoices, payments, and the actions taken on them are kept for seven years after the activity they relate to. They are financial and legal records: the other party to each job relies on them, and we may be required to produce them. Your name stays attached so they remain meaningful; nothing else about you is used after closure. Full detail is in the Privacy Policy.

Removing other personal data

If you want personal data removed that is not part of those records, ask us at hello@zafvio.com and we will do it within 30 days and confirm by email.